We would never leave you hanging ..
Booking and Cancellation Policy
By making a booking, you agree to be bound by our booking policy (Booking Policy).
You must arrive at the clinic at least 10 minutes before Your scheduled booking time to ensure that Your appointment runs for the full duration of the appointment and that the appropriate consent forms are completed by You. If You are running late, We reserve the right to cut short Your treatment time to ensure that our therapists are not late for their following appointments.
All client bookings will be required to make a upfront payment to us of $50 (incl. GST) (Booking Fee) in order to secure the booking. This amount must be paid prior to Your scheduled appointment, and at the time of placing the booking.
We reserve our right to refuse to refund You any part of the Booking Fee in the event that You fail to comply with these Terms.
We require at least 48 hours of notice should You wish to cancel or reschedule Your appointment.
If You wish to reschedule or cancel your appointment, You must notify our clinic not less than 48 hours prior to Your scheduled appointment. If You reschedule Your appointment in the 48 hours’ notice period, Your Booking Fee will be redeemable at Your next scheduled appointment or a refund will be issued, provided that You have given Us at least 48 hours’ notice. If You fail to provide sufficient notice (being at least 48 hours), You will forgo Your Booking Fee and You will not be able to redeem it at a later time.
In the event that You fail to show up at Your scheduled appointment, cancel or reschedule Your appointment within 48 hours of Your scheduled appointment, You are agreeing to forfeit your payment of $50 (incl. GST). When a $50 deposit has been pre-paid for the booking and there has been a late cancellation or no show, the $50 will be forfeited. This policy is to confirm Your commitment to attending Your scheduled appointment & to protect Evolution's interest in the incident of late cancellations or no shows.
Thank you for being a valued client and for Your understanding and cooperation as we institute this policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all Evolution of Skin's clients.
We have allowed SMS reminders so that NO SHOWS do not occur. We understand that You may need to change your booking, and we kindly request that You provide us with a minimum of 48 hours to allow us enough time to offer that spot to another client, please phone the clinic on (03) 9315 0479 or email Reception@evolutionofskin.com.au if you cannot make your booking.
* If our clinic booking policy is not suitable, we advise not going ahead with making a booking.
* For additional information Please read our Ethics Policy.
Ethics Policy
The Evolution of Skin ethics policy has been put in place so that our therapists exercise in unfortunate and unforeseen circumstances; this involves things such as personal injury that prevents clients from getting to appointments, any other potential emergencies that are genuine and prevent clients from attending, or death, debilitating sickness or disease.
Examples of situations that are NOT acceptable & will require cancellation fees;
Forgetting appointments or "no showing".
Last minute work roster changes.
Mismanaging schedules or double booking.
Running late & missing your appointment.
Replying to our "Non reply" SMS reminder.
Mild sickness such as colds/flu that do not prevent clients from attending work/events (we exercise caution & provide sufficient barriers to clients & staff).
*We do our best to accommodate last minute changes, however because of the high demand on our therapists we only provide a small window for genuine circumstances.
Payment Policy
We accept Eftpos, Visa, MasterCard, Cash, regrettably we don’t accept bank cheques or American Express.
At Evolution of Skin we do not hold any personal client accounts, all appointments preformed the day of the treatment must be paid in full that day.
If you fail to pay for your service the day of your treatment or leave the premises without payment or knowledge of the therapist, you will forthwith be banned from the clinic and all future appointments will be immediately cancelled. In this circumstance Evolution of Skin holds the rights to legally pursue this incident.